These Terms and Conditions explain the rules for using the ORA PMS website, software, services, integrations, booking tools, payment tools, support services, and related hospitality technology products.
By accessing our website, requesting a demo, starting a trial, subscribing to ORA PMS, or using any ORA PMS service, you agree to these Terms and Conditions.
In these Terms and Conditions, “ORA PMS”, “we”, “our”, or “us” refers to Tech Geni Limited, trading as ORA PMS.
“Customer”, “you”, or “your” refers to the hotel, guest house, serviced apartment, accommodation provider, company, business, authorised user, or person using ORA PMS services.
1. Who We Are
Company name: Tech Geni Limited
Trading name: ORA PMS
ORA PMS provides hospitality management software and related services for hotels, guest houses, serviced apartments, B&Bs, and hotel groups.
2. Our Services
ORA PMS may provide the following services:
• Property Management Software
• Reservation management
• Check-in and check-out tools
• Room calendar and availability management
• Room and rate management
• Housekeeping status tools
• Guest profile management
• Payments and billing tools
• Reporting and business insights
• Staff roles and permissions
• Channel manager connectivity
• OTA integrations
• Airbnb 2-way connection
• Direct booking engine
• Website booking page
• Google booking support
• Stripe payment integration
• Guest messaging tools
• Guest mobile app services
• Review collection tools
• BNBUK.co.uk integration
• Setup assistance
• 24/7 support
Some services may be included in your selected package, while others may be optional add-ons or subject to separate charges.
3. Use of ORA PMS
You agree to use ORA PMS only for lawful business purposes related to hotel, accommodation, hospitality, booking, reservation, guest, payment, reporting, or operational management.
You must not use ORA PMS:
• For illegal, fraudulent, or harmful activity
• To upload false, misleading, or unlawful information
• To interfere with system security
• To attempt unauthorised access to ORA PMS or connected systems
• To copy, resell, reverse engineer, or misuse the software
• To send spam, abusive messages, or harmful content
• To violate any third-party rights
• To misuse OTA, payment, Google, booking, or integration services
We may suspend or restrict access if we believe the system is being misused or used in a way that may harm ORA PMS, our customers, guests, partners, or third-party platforms.
4. Customer Account
To use ORA PMS, you may need to create an account or be added as an authorised user.
You are responsible for:
• Providing accurate account information
• Keeping login details secure
• Managing staff users and permissions
• Removing access for staff who no longer work for your business
• Ensuring only authorised users access your ORA PMS account
• Informing us immediately if you suspect unauthorised access
You are responsible for all activity carried out under your account unless the activity is caused by our own proven system failure or unauthorised action by ORA PMS.
5. Authorised Users
You may allow your staff members to use ORA PMS under your account.
You are responsible for ensuring that authorised users:
• Use ORA PMS properly
• Follow these Terms and Conditions
• Keep login details confidential
• Do not share access with unauthorised persons
• Do not misuse guest, booking, payment, or hotel data
We may restrict or remove user access where misuse, security risk, or breach of these Terms is suspected.
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6. Subscription and Pricing
ORA PMS is provided on a subscription basis unless otherwise agreed in writing.
Your subscription price, package, billing cycle, included services, and optional add-ons will be shown on our pricing page, proposal, invoice, order form, or written agreement.
Unless otherwise agreed, subscription fees are payable in advance.
Your monthly subscription may include:
• ORA PMS software
• 24/7 support
• Channel manager connectivity
• 50+ OTA connectivity
• Airbnb 2-way connection
• Direct website booking support
• Google booking support
• Payments and billing tools
• Reports and core PMS features
Optional services, custom setup, custom integrations, data migration, guest mobile app services, or additional development may be charged separately.
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7. Taxes and VAT
Prices may be shown excluding VAT unless stated otherwise.
Where VAT or other applicable taxes apply, they will be added to your invoice in accordance with applicable tax rules.
You are responsible for paying all applicable taxes, charges, and fees related to your subscription or services.
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8. Free Trial
ORA PMS may offer a free trial for a limited period.
The free trial is provided to allow you to review the system before starting a paid subscription.
During the trial, some features may be limited or unavailable.
At the end of the trial, you may need to subscribe to continue using ORA PMS.
We reserve the right to withdraw, limit, or refuse a free trial where misuse, duplicate trial requests, or unfair use is suspected.
9. Payment Terms
You agree to pay all fees due for your ORA PMS subscription, add-ons, integrations, setup, support, or other agreed services.
Payment may be collected by bank transfer, card payment, Stripe, direct debit, or any other payment method we approve.
If payment is late, failed, or unpaid, we may:
• Send payment reminders
• Temporarily restrict access
• Suspend services
• Stop support for unpaid services
• Terminate your subscription after notice
• Recover unpaid amounts where legally permitted
You remain responsible for all unpaid fees up to the date of termination or cancellation.
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10. Direct Website Bookings
ORA PMS may provide a direct booking page for your hotel website.
Direct website bookings allow guests to book directly with your property without using an OTA.
ORA PMS does not charge OTA commission on direct website bookings unless otherwise agreed.
Where online payment is taken, standard payment processor fees, such as Stripe fees, may apply.
You are responsible for:
• Keeping room details accurate
• Keeping prices accurate
• Keeping policies accurate
• Honouring confirmed bookings
• Managing guest communication
• Managing refunds, cancellations, and disputes
• Ensuring your website booking page information is correct
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11. Google Booking Support
ORA PMS may support direct hotel price visibility and direct booking links through Google booking services.
This may allow guests to see your direct hotel price on Google and book through your direct booking page.
ORA PMS does not charge OTA commission on direct Google bookings unless otherwise agreed.
Any Google advertising, Google service, technical setup, payment processor, or third-party fee may be separate.
Google booking visibility, display, ranking, approval, or availability may depend on Google’s own systems, rules, technical requirements, and policies.
We do not guarantee that your hotel will always appear on Google, achieve a particular ranking, receive a specific number of bookings, or generate a guaranteed level of revenue.
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## 12. Channel Manager and OTA Connectivity
ORA PMS may provide channel manager connectivity and OTA integration support.
This may include connectivity with platforms such as:
• Airbnb
• Booking.com
• Expedia
• Agoda
• Hotels.com
• Trip.com
• Other OTA or distribution channels
Where 2-way connectivity is available, ORA PMS or its integration partners may help sync:
• Rates
• Availability
• Reservations
• Cancellations
• Booking updates
• Room and rate information
OTA and channel manager services may depend on third-party platforms, channel manager partners, API availability, account approval, mapping, hotel data accuracy, and OTA rules.
We will take reasonable steps to support proper connectivity, but we cannot guarantee that third-party platforms will always operate without delay, error, downtime, API changes, or restrictions.
You remain responsible for checking OTA extranets, prices, availability, reservations, cancellations, and guest details where needed.
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13. Airbnb 2-Way Connection
ORA PMS may support Airbnb 2-way connectivity where available through our channel manager or integration partners.
This may include syncing availability, rates, and reservations between Airbnb and ORA PMS.
Airbnb connectivity may depend on Airbnb account approval, property eligibility, API permissions, channel partner availability, and correct setup.
You are responsible for ensuring that Airbnb listing details, house rules, cancellation policies, taxes, fees, and guest communication settings are correct.
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14. Stripe and Payment Processing
ORA PMS may support online payments through third-party payment providers such as Stripe.
Payment processing services are provided by the payment provider and may be subject to their own terms, fees, rules, verification checks, and privacy policy.
ORA PMS may record payment-related information such as:
• Payment status
• Transaction reference
• Invoice details
• Refund details
• Booking amount
• Balance information
We do not control payment approval, card acceptance, bank delays, chargebacks, Stripe account restrictions, or payment provider decisions.
You are responsible for managing refunds, chargebacks, disputes, and compliance with payment provider terms.
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15. Guest Mobile App
ORA PMS may provide an optional guest mobile app service.
The guest mobile app may include:
• Direct guest messaging
• Messages received inside ORA PMS
• Direct booking facility
• Attachment sending option
• Hotel location through Google Maps
The guest mobile app may be subject to an additional monthly charge.
Bookings received through the guest mobile app may be subject to an agreed commission, such as 1%, unless otherwise stated in your agreement.
App availability may depend on technical setup, app store approval, device compatibility, internet connectivity, and third-party services.
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16. Guest Messaging
Where guest messaging is enabled, guests may send messages to the hotel through ORA PMS, a mobile app, web app, or another connected communication service.
You are responsible for:
• Responding to guest messages
• Managing guest requests
• Handling attachments appropriately
• Avoiding abusive or unlawful communication
• Ensuring staff use messaging tools professionally
We may restrict messaging services if misuse, spam, abuse, or security concerns are detected.
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17. Review Collection
ORA PMS may provide a review collection page or guest feedback tools.
Review tools may allow guests to submit ratings, comments, emoji feedback, or service feedback.
Review indicators may be shown inside ORA PMS, including on the calendar where enabled.
You are responsible for using review tools fairly and lawfully.
You must not use ORA PMS review tools to create fake reviews, mislead guests, manipulate review content, or publish unlawful content.
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18. BNBUK.co.uk Integration
ORA PMS may support BNBUK.co.uk integration as an additional booking channel.
Integration setup may be provided free of charge unless otherwise agreed.
Bookings received through BNBUK.co.uk may be subject to commission, such as 10% per booking, unless otherwise stated in your agreement.
You are responsible for ensuring property information, images, rates, availability, policies, taxes, and guest terms shown on BNBUK.co.uk are accurate.
BNBUK.co.uk bookings may also be subject to separate platform rules, booking conditions, cancellation policies, and commission terms.
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19. Support Services
ORA PMS may provide support services to help customers use the system.
Support may include:
• Setup assistance
• Staff guidance
• Issue resolution
• System help
• Integration support
• Training guidance
• General operational support
Support is intended to help with ORA PMS services only.
Support does not include legal advice, tax advice, accounting advice, OTA business strategy, marketing guarantees, or guaranteed revenue results unless separately agreed in writing.
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20. Setup, Onboarding, and Configuration
We may assist with initial setup and configuration of your ORA PMS account.
This may include:
• Hotel profile setup
• Room setup
• Rate plan setup
• User setup
• Channel mapping
• Booking engine setup
• Payment setup guidance
• Basic training guidance
You are responsible for reviewing and approving all setup details, including rates, room types, taxes, policies, availability, booking rules, cancellation rules, and connected channels.
We are not responsible for losses caused by incorrect information provided by you or approved by you.
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21. Customer Responsibilities
You are responsible for:
• Providing accurate hotel information
• Keeping prices and availability updated
• Checking reservations regularly
• Managing guest communication
• Managing taxes, fees, and local compliance
• Managing cancellation and refund policies
• Ensuring staff are trained
• Protecting login credentials
• Reviewing OTA and channel mappings
• Checking payment and booking records
• Complying with applicable laws and regulations
You must notify us promptly if you find any incorrect data, booking issue, mapping issue, payment issue, or system problem.
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22. Data Ownership
You retain ownership of your hotel, customer, guest, booking, pricing, and operational data entered into ORA PMS.
You grant ORA PMS permission to process, store, access, transmit, and use this data only as needed to provide the services, support, integrations, security, reporting, and system improvements.
We do not sell your hotel or guest data.
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23. Data Protection
Both ORA PMS and the customer agree to comply with applicable data protection laws.
Where ORA PMS processes hotel guest data on behalf of a hotel, the hotel will usually act as the data controller and ORA PMS will usually act as the data processor.
The hotel is responsible for deciding why and how guest data is collected and used.
ORA PMS processes guest data to provide the software, support, integrations, booking tools, messaging tools, review tools, and related services.
Where required, additional data processing terms may apply.
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24. Confidentiality
Both parties agree to keep confidential information private and not disclose it to unauthorised persons.
Confidential information may include:
• Business information
• Login details
• Pricing arrangements
• Technical information
• Guest data
• Hotel data
• Software information
• Integration information
• Commercial terms
Confidential information may be disclosed where required by law, court order, regulator, professional adviser, or where necessary to provide the services.
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25. Intellectual Property
ORA PMS, including the software, website, design, branding, code, features, workflows, content, documentation, and system structure, remains the property of ORA PMS or its licensors.
You are granted a limited, non-exclusive, non-transferable right to use ORA PMS for your internal hotel business operations during your active subscription.
You must not copy, modify, resell, reproduce, distribute, reverse engineer, or create competing software based on ORA PMS without written permission.
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26. Website Content
The content on the ORA PMS website is provided for general information about our software and services.
We try to keep website information accurate and updated, but we do not guarantee that all website content will always be complete, current, or error-free.
We may update website content, features, pricing, service descriptions, or policies at any time.
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27. Third-Party Services
ORA PMS may connect with or rely on third-party services, including:
• OTAs
• Channel managers
• Payment providers
• Google services
• Email providers
• SMS or WhatsApp providers
• Cloud hosting providers
• Analytics tools
• Booking platforms
• App stores
• Mapping services
Third-party services are controlled by their own providers and may be subject to separate terms, fees, availability, approvals, restrictions, and privacy policies.
We are not responsible for third-party downtime, API changes, account restrictions, policy changes, rejected approvals, payment delays, or service interruptions outside our control.
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28. Service Availability
We aim to provide reliable access to ORA PMS.
However, we do not guarantee that ORA PMS will always be available without interruption, delay, error, or downtime.
Access may be affected by:
• Maintenance
• Internet issues
• Server issues
• Third-party downtime
• API changes
• Security events
• Payment provider issues
• OTA or channel manager issues
• User device or browser problems
• Events outside our reasonable control
We will take reasonable steps to restore services where disruption is within our control.
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29. Maintenance and Updates
We may update, improve, modify, or maintain ORA PMS from time to time.
Updates may include:
• Bug fixes
• Security improvements
• Feature improvements
• User interface updates
• Integration changes
• Performance improvements
• Compliance-related changes
Some updates may temporarily affect access or change how certain features work.
We may add, remove, or change features where needed to improve the service, maintain security, comply with legal requirements, or support business operations.
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30. Service Changes
ORA PMS may change services, features, packages, add-ons, integrations, pricing, or technical requirements from time to time.
Where a material change affects your active subscription, we will try to give reasonable notice where practical.
Continued use of ORA PMS after changes means you accept the updated service or terms.
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31. Cancellation
You may cancel your ORA PMS subscription by giving written notice to us, unless a separate agreement states a different cancellation period.
Cancellation will not remove your responsibility to pay outstanding fees due before the cancellation date.
Fees already paid may be non-refundable unless otherwise agreed in writing or required by law.
After cancellation, your access may be disabled, and data may be retained, exported, archived, or deleted in accordance with our data retention policy and applicable law.
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32. Suspension
We may suspend access to ORA PMS if:
• Payment is overdue
• You breach these Terms
• Your account creates a security risk
• Your use may harm ORA PMS or third parties
• Misuse, fraud, or unlawful activity is suspected
• We are required to do so by law or a third-party provider
• A connected platform suspends or restricts relevant services
Where possible, we will try to notify you before suspension, unless immediate action is required for security, legal, or operational reasons.
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33. Termination
We may terminate your access to ORA PMS if:
• You seriously breach these Terms
• You repeatedly fail to pay invoices
• You misuse the system
• You attempt unauthorised access
• You violate third-party platform rules
• You use ORA PMS for unlawful activity
• Continuing the service creates legal, security, or commercial risk
Upon termination, your right to use ORA PMS will end.
Outstanding fees remain payable.
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34. Data Export After Termination
You may request export of available customer data before or shortly after termination, subject to technical feasibility, account status, payment status, and legal requirements.
Data export may be provided in a reasonable format determined by ORA PMS.
We may refuse or delay export where there are unpaid invoices, security concerns, identity verification issues, legal restrictions, or technical limitations.
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35. No Guarantee of Revenue
ORA PMS provides tools to help manage hotel operations, OTA connectivity, direct bookings, Google booking support, payments, and reporting.
However, we do not guarantee:
• A specific number of bookings
• A specific revenue increase
• A specific occupancy level
• A specific Google ranking
• A specific OTA performance result
• A specific reduction in cancellations
• A specific return on investment
Your results may depend on pricing, demand, location, competition, marketing, OTA performance, hotel quality, guest reviews, and other factors outside our control.
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36. Limitation of Liability
To the maximum extent permitted by law, ORA PMS will not be liable for indirect, special, incidental, or consequential losses.
This may include:
• Loss of profit
• Loss of revenue
• Loss of bookings
• Loss of goodwill
• Loss of business opportunity
• Loss caused by third-party platforms
• Loss caused by incorrect customer data
• Loss caused by user error
• Loss caused by internet or device issues
• Loss caused by OTA, payment provider, Google, or channel manager downtime
Nothing in these Terms excludes liability where it cannot legally be excluded.
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37. Customer Indemnity
You agree to indemnify and protect ORA PMS from claims, losses, damages, costs, or expenses arising from:
• Your misuse of ORA PMS
• Incorrect hotel, pricing, tax, or availability information
• Guest disputes caused by your hotel operations
• Breach of these Terms
• Breach of applicable laws
• Breach of OTA or third-party platform rules
• Unlawful or misleading content provided by you
• Unauthorised use of your account by your staff or users
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38. Disclaimer
ORA PMS is provided as a business software service.
We aim to provide a reliable and useful system, but we do not promise that ORA PMS will be error-free, uninterrupted, or suitable for every specific business requirement.
You are responsible for checking that ORA PMS meets your hotel’s needs before relying on it for your operations.
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39. Force Majeure
We will not be responsible for delay or failure caused by events outside our reasonable control.
This may include:
• Natural disasters
• War or civil unrest
• Government restrictions
• Internet outages
• Power failures
• Cyber incidents
• Third-party provider failures
• Payment provider outages
• OTA or API outages
• Cloud hosting failures
• Strikes or labour disputes
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40. Notices
We may send notices to you by email, account notification, invoice note, website notice, or other reasonable communication method.
You are responsible for keeping your contact details updated.
Notices sent to your registered email address will be treated as received unless delivery failure is confirmed.
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41. Changes to These Terms
We may update these Terms and Conditions from time to time.
When we update these Terms, we will change the “Last updated” date.
If changes are important, we may provide notice by email, website notice, account notice, or another reasonable method.
Your continued use of ORA PMS after changes means you accept the updated Terms.
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42. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, unless another governing law is agreed in writing.
Any dispute relating to these Terms, ORA PMS, or our services will be handled by the courts of England and Wales, unless applicable law requires otherwise.
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43. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Company: Tech Geni Limited
Trading name: ORA PMS
Questions about this policy? We're happy to help.
Contact us